Coast To Coast Relocation

I hired Coast to Coast (WWW.CTC-RELO.COM) based on a dollar amount that was calculated with an entire list of my possessions as well as the CSA/Sales persons word that she put a TON of boxes on there for me. Estimate $1600.

I knew that wouldn't be the final number, especially since other quotes were in the3-4k range. She talked a lot about being a family business and they loved to go above and beyond for their customers. I found a couple of bad reviews but many, many positive ones so I hired them.

When the movers arrived they said that I had more than they estimated. She had put that I had 15 boxes. In reality I had 100 which to me is a ton. 15 is not. So he said it would be more. Like in the 3200-3600 range.

Ok, I said to load it up and I will deal with the extra price. They had only sent a partial truck as it had others possessions in it. they filled the rest of the truck and put everything else in the garage with a winched rope around it.

I was told the next truck would come tomorrow and that they would let me know when.

Then came the bill..almost 10k, yes you read that right. Ten thousand dollars vs 1600. What do you do then? They have all your stuff on a truck and if you tell them to forget it, everything will be dumped on your driveway with no care at all. They have you and they know it. I gulped and said yes and started scrambling for money for the check I just wrote because they only accept credit cards for the deposit.

Sunday the driver just showed up, no call or texts. We we just about to give up as it was 6PM. The load in was unremarkable.

Late Wednesday we received a call that our items would be delivered tomorrow afternoon and we had to have the other half in cash or PO money orders. Nothing else. They really, really, REALLY stressed cash which made me go get the money orders for a receipt.

The load out was unremarkable except for the complaints of having to take 5 things upstairs.

When they were done we signed everything and they went back to folding blankets and picking up trash. We said our goodbyes as we had so many other things to do.I should have known better. I woke to a text from my new landlord with a picture of all their trash in my driveway.

So in the end, I paid 10k when it was supposed to be 1600, I have punctured boxes and squished stuff and NOW I have to go and pick up their trash and hope my landlord will forgive me.

Pictures are available below. You can see the trash in the back of the truck and then in my driveway so it was an on-purpose act of moving things from the truck and throwing it into the drive. Awful company, stay away at all costs.

Service cost: $9500

I am never making the mistake of hiring a cheap company to move my stuffs again. I didn’t consider how much it would actually cost me to move my stuffs. Hence, I was looking for a sweet deal. I got one with a moving company who promised to show up on time. On the day of the move, they just didn’t show up. No one took my calls and I had no other way of reaching them. I got so frustrated. Then I called Coast to coast relocation for immediate help. It’s one of the leading moving companies. So I wouldn’t dare to think they would be cheap. They weren’t cheap, but not ridiculously expensive either. The good thing was that they dispatched some movers right away who came and helped me with the move. I suppose you can move stress-free, if you hire Coast to coast relocation that is.

Service cost: $4300

It is a sham. The representative's selling point was that these guys are not brokers but have their own trucks. Let me provide my detailed experience

5/16- I talk to a rep called Alex and everything goes well. He provides me an estimate. The price seems reasonable and we go ahead with a plan

5/26-6/5 - I keep emailing so called Alex with no replies whatsoever to confirm my move date. Eventually I get a reply after several emails and calls for confirmation date of 6/27 and a backup date of 6/26.

6/25 -5pm - I get a call from the movers stating that they would be at my place at 10am. I request and state that my preferred date was

6/27 and it is unfair to change my preferred date at such short notice since I am a medicine resident and cannot find a backup coverage at such short notice. The mover states rudely - I do not care. I am able to get hold of Alex on 6/25 and he states he would try for 6/27, if not then they would shoot for 6/28. I agree to this and request once again for a call earlier during the day for confirmation of the time

6/26 - The mover calls and states - Monday -6/27 is no good and they would not make it

6/27 -5 pm - The mover guy calls and states they would come in at 2pm. I agree and everything appears good.

6/27 - 10 pm - The mover guy calls and says they would come in at 10 am next morning. I am at a loss of words at this point. I start explaining to him how I cannot leave my work in a hospital at such short notice as I already have coverage assistance for 2 pm after the initial talk. AT THIS POINT HE HAS THE NERVE TO SAY - I TALKED TO YOU 1 HOUR AGO. Losing my patience I tell him not to lie and he states I do not care about your move and find another mover- 1 DAY BEFORE MY MOVE HE TELLS ME TO FIND ANOTHER MOVER. Attempts at calling and emailing so called ALEX don't help at this point. Frantically I arrange for alternative movers with 3 times the cost. 1 week later I am called by these people describing my move and sharing my lovely feedback.
ONE ADVICE PEOPLE - STAY AWAY FOR LONG HAUL MOVES. VERY UNPROFESSIONAL ATTITUDE.

Service cost: $1953

When the representative Samantha called me she sold me on how they were the best deal out there and if someone offered a better price they would match it. I told her everything I needed to bring and she stated that I didn't have the minimum amount so she would add 50 boxes to make it equal 571 cubic ft which is there minimum. I reviewed the contract and everything I said was on there and I signed it. She stated it would take 3 days for my things to get from PA to FL. When the movers came I was the first pick up and they proceeded to tell me that my stuff took up 750 cubic ft and it would be and extra $590 which was the everything on the contract and only 15 boxes. I contacted Samantha right away and she told me that was incorrect and she would speak to her boss and send me a new contract. Samantha did not call back she emailed me to tell me her boss will call me back the same day. She said she would be available by phone or email any time. I called and emailed multiple times she never contacted me. I ended up calling dispatch and the manager Chris said that what she said was a quote and he would look into it. Days went by and no phone call. I called again at this point and he ended up hanging up on me because he didn't appreciate my frustration. He also told me he didn't know where I got that my things would be shipped in 3 days because its 7 to 10 days. My fiance then spoke with him after he hung up on me and he told her that they made a mistake and would take some money off but we still ended up paying and extra $277 dollars. They also charged us $100 extra for 20 rolls of tape because they taped the blankets over our stuff. Samantha never told us any of this. Our stuff sat at warehouse and we had no clue until we called 3 days after it was picked up. It was a terrible experience and his only comment was that this is there busy season so it happens. That he knows moving is frustrating. I hired movers so moving would not be a hassle which it shouldn't have been. The movers came and broke two knobs off my dresser and my entertainment center was wet and the wood was warped. My boxes were crushed and re taped . A few were wet. You are better off going with a national well known company. This company needs to retrain their staff and all get on the same page and not promise people things they can't deliver on. Also learn how to communicate with their customers better. I will not recommend this company and I will warn people about them. As well as contact the better business bureau because this is a scam of a family owned moving company.

Service cost: $2292

My salesman contacted me promptly of the day that I had made an inquiry online full of information about my relocation. He made sure to go over every step of the move and even offered to have a specialist come out to my home and do the estimate. I live within 20 minutes but am out of town quite frequently for work so setting up a time was nearly impossible, but they sure did follow up in trying to make sure that I was happy. My move was the following week so of course I was stressed to the max. The hustle and bustle of moving is beyond stressful so I was running around like a mad man trying to get everything situated. I will be quite honest, if it weren't for him I wouldn't have been able to swing this move on my own. So lets fast forward to the move date: The movers did show up an hour late but I was completely understanding because of the weather conditions, considering we had all of this snow late in the season and it came out of nowhere I can understand that is why I am still giving and Excellent rating. The came in and started to disassemble all of my furniture right away, they did it with great care and respect for the most part but not everyone is perfect, the one guy wasn't so gentle but after coaxing him he stopped. They loaded up everything in a pretty time manageable fashion and made sure to pad wrap with care I will give them that. At delivery my items were in the same condition and I was surprised to say that everything was there after I unpacked, considering my items were on the truck with a few other families I was expecting things to be rattled around and missing but to my surprise I unpacked the last box tonight so that's why I am writing this review! Just wanted to take the time to give this company and A plus for the good job.. All in all was a satisfactory move!

Service cost: $2530

We got a Binding Not to Exceed quote moving from GA to OK. The movers came the day promised and Alex, the foreman started talking about how big our stuff was. We sent Michael the sales rep an itemized sheet with sizes. The men doing the actual loading were great, no complaints with them.
Alex told us we had $590 dollars in tape use! They wrap your furniture but you have to pay for the tape and they use alot! Then Alex told us everything will not fit on the truck. We had to jam the rest in our cars. When the truck was loaded Alex told us we had to pay $3300 more we argued with him but truck was loaded. We called company and got $500 off.
We felt like we were scammed with paying so much for tape and Alex was swindling the entire time. When the truck arrived to unload it had about 10 ft more space, same truck just reloaded. It was a stressful, horrible experience and I had every box marked, numbered and written down. If you get a binding not to exceed quote it will increase a few thousand dollars you will need to pay with cash or they will not unload your stuff and you will not get your stuff delivered.
They had us over a barrel but we paid the extra money and got our stuff. We also had a couple missing things.
The office will never answer your calls either and if they do will tell you what you want to hear not the truth.
Do yourself a favor and DO NOT USE this moving company!

Service cost: $8000

Do not use Coast to Coast Relocation or you will regret your decision like myself. They are a group of dishonest people. Do not believe what your rep says. It's a lie. I used this company for my cross country moving from MA to CA in early Jul. My sales rep was Samantha, who sounded really nice and was very helpful. But that ended when I paid a security deposit. In fact, she is just barefaced liar!! 

When I asked her for a quotation, I told her that my item list was not finalized. She said "I can update your item list later on. I'll make a new estimate and you'll cancel the old one and re-sign an updated contract!" But when I asked her to update my item list later on, she told me that she was not allowed to change the estimate once I've made a contract with the company. I ended up paying $1300 more than the original estimate.

She also told me that I could secure my truck by paying a security deposit.She said "if your moving date moves, your truck also moves with you." In reality, I got a phone call from their dispatch department the day before my primary moving date and I was told "tomorrow doesn't work for another family near you so we'll do it the day after tomorrow." Obviously, they schedule multiple pickups using the same truck! And then I got another phone call on the very day that they told me to pick up my stuff. They said "Our driver suddenly got sick and hospitalized on the way to your apartment. Could you move your moving date to tomorrow?" Okay, even though the driver miraculously got sick and hospitalized, they should have assigned a back-up driver!

And lastly, Samantha told me my items would arrive in CA in 7-10 days. I specifically asked her whether it's 10 business days or 10 calendar days. She said "It's calendar days. Our trucks currently move 500 miles a day.(MA to CA is about 3000 miles.) " But what actually happened to me is that they picked up my stuff in MA and transported it to their warehouse in NJ. They kept my items there for 12 days (Yes, you got that right, TWELVE DAYS!) until they found another mover who could deliver them to CA. I think they sold my contract to a different mover for slightly less than what I owe them. The new mover re-loaded my items on their truck in NJ and deliver them to my new apartment in CA. It took 18 calendar days for me to receive my items. Because they piled up as many boxes as possible to save space and they loaded and unloaded my items twice, some of my boxes were smashed and destroyed.

Overall, my experience is almost a nightmare. When the problems arose, Samantha wasn't helpful at all. Do not use Coast to Coast Relocation, especially for your long distance moving! Many positive reviews you can find online are fake! .

Service cost: $4000

They referred me to a reference on my request and when I called him it was clear he was setup as a reference and lied. He got the move date wrong by months, among other details he answered wrongly.
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Service cost: $9800